Who We Are at 31bets Casino

This page tells you who runs the site you play on: where we came from, which regulator watches us, how we handle your money and your data, and what we stand for as an operator.

Our Story Since Launch

We launched in 2021 under 31Bets N.V., and the reason was simple: too many casinos paid slowly, hid their terms and treated support as an afterthought. Our founding team had spent years inside the iGaming industry and set out to fix the three complaints players raised most often, namely withdrawal speed, fee transparency and honest bonus terms.

From day one we built around measurable promises rather than marketing language. Withdrawals are processed within 0 to 24 hours, we charge no fees on deposits or withdrawals, and every promotion states its wagering requirement up front. Those standards have not changed as we have grown.

Growth came fast. The library expanded past 3,000 titles, a full sportsbook went live alongside the casino, and crypto banking arrived with Bitcoin, Ethereum, Tether, Litecoin and Binance Pay. A five-tier VIP club followed, built on cashback, personalised bonuses, higher withdrawal limits and a dedicated account manager for top tiers.

What We Offer You

The platform in numbers

Scale matters, so here is the exact shape of the library rather than a vague promise of thousands of games. Every figure below is a live count of what sits behind the lobby.

• 3,000 games in total, spanning every vertical we run
• 2,350+ slots from 26 studios including NetEnt, Play'n GO, Hacksaw, Nolimit City and Big Time Gaming
• 200+ live dealer tables, with Evolution carrying the core of the schedule
• 300+ table games, 100+ jackpots and 50+ crash titles
• A full sportsbook covering pre-match and in-play markets
• 13 deposit methods, from Visa Debit and Apple Pay to Bitcoin, Ethereum and Tether

Our Licence and Regulation

Curaçao master licence

31Bets N.V. holds licence 8048/JAZ2021-195 issued by the Curaçao licensing authority. That licence binds us to audited operating standards covering game fairness, anti-money laundering controls, segregation of player funds and dispute handling. You are entitled to raise a complaint with the regulator if we fail to resolve one directly with you.

Regulation also means restrictions, and we enforce them without exception. Accounts are not accepted from the United States, the Netherlands, France, Belgium, Spain, Israel, Iran, Iraq, North Korea or Syria. Verification runs before your first withdrawal, with ID, proof of address and payment method checks required under our KYC obligations.

How We Keep You Safe

Security and fairness standards

Every connection to our site runs over SSL/TLS encryption, so your personal details and payment data never travel in readable form. Card and e-wallet transactions are processed through certified PCI DSS compliant providers, and we never store full card numbers on our servers.

Fairness is certified, not claimed. Each game in the library runs on a tested random number generator, and the studios supplying our titles, from Pragmatic Play to Evolution, submit their RNGs for independent auditing. Payout percentages are published per title, and our own monthly reports confirm that live results track the theoretical returns.

Behind the scenes, a risk and fraud team monitors account activity around the clock. Unusual login patterns, irregular betting or attempts to bypass verification trigger a manual review before any funds move.

Our Commitment to Players

Responsible gambling, in practice

Gambling should stay entertainment, and we give you the tools to keep it that way, at account level, without needing to contact anyone.

• Deposit and loss limits you set yourself, adjustable at any time
• Session reminders and reality checks to track time spent playing
• Full self-exclusion from your account on request
• Direct links to GamCare, BeGambleAware and GAMSTOP from every page
• Cashback up to 20% weekly, so losing streaks return part of your stake

Transparency in our terms

Talk to Our Team

Reach us any time

Behind 31bets Casino stands 31Bets N.V., an operator registered and licensed in Curaçao, with a support and payments team working in shifts so that no request waits for business hours. Live chat runs 24/7 with an average first response measured in minutes, and email cases are answered in full, not with template replies.

Our support agents work in English, French, German and Spanish, covering the four languages of the platform. Withdrawal queries go to the payments desk, game fairness questions reach the technical team directly, and anything involving account safety is escalated to our security specialists on the same shift.

• Live chat: 24/7, from the chat icon on any page
• Email: [email protected], answered in all four supported languages
• KYC and withdrawal checks: handled by the payments team, typically within hours

Frequently Asked Questions

Who owns and operates 31bets Casino?

The site is owned and operated by 31Bets N.V., a company licensed in Curaçao under licence number 8048/JAZ2021-195.

Is 31bets Casino licensed?

Yes. We operate under Curaçao licence 8048/JAZ2021-195, which subjects us to audits of game fairness, fund segregation and anti-money laundering controls.

How do you keep my money and data safe?

All traffic runs over SSL/TLS encryption, payments are handled by PCI DSS certified providers, every game uses an independently tested RNG, and KYC verification is completed before your first withdrawal.

What responsible gambling tools do you offer?

You can set deposit and loss limits, activate session reminders and reality checks, or self-exclude at any time. We also link directly to GamCare, BeGambleAware and GAMSTOP.

How can I contact you?

Live chat is open 24/7 on every page, and you can email [email protected] in English, French, German or Spanish.