31bets Casino Login
This page covers everything about signing in: the exact steps on desktop and mobile, the credentials we accept, what to do if you forget your password, and how to sort out the most common access problems.
Log in to 31bets Casino
Sign in on desktop or mobile
Signing in takes under a minute whether you sit at a laptop or open the site on your phone. Our mobile browser site runs on iOS and Android, and the login flow is identical on both. Follow these five steps.
If the login form does not appear straight away, check that you are on the correct address and that your connection is stable before repeating the steps.
- Open the 31bets Casino site in your browser, or use this direct link: #/visit
- Select the Log In button, placed at the top right of the page on desktop and in the menu on mobile
- Enter the email address registered to your account and your password
- Tick Remember Me if you want the browser to save your details on a personal device
- Select Log In again and wait for the lobby to load with your balance and profile visible
Credentials we accept
Email and password only
We sign you in with a single pair of credentials: the email address you registered and the password you chose at signup. There is no separate username and no phone number login, which keeps the process simple and reduces the number of details you need to remember.
Your email address is not case sensitive at login, but your password is. If copy and paste fills your password, double-check that no extra space slipped in at either end, as this is the single most frequent reason a correct password gets rejected. At signup we ask for a minimum of eight characters, and you can change your password at any time from your profile settings.
Reset your password
The reset procedure
A forgotten password never locks you out of your funds or your history. The reset runs entirely by email, takes about two minutes, and works the same on desktop and mobile.
- Select the Forgot Password link under the login form
- Type the email address registered to your account and submit the form
- Open the message from our team and select the reset link inside it
- Choose a new password with at least eight characters, ideally mixing letters, numbers and symbols
- Return to the login form and sign in with your new password
| Reset detail | What to expect |
|---|---|
| Reset link validity | The link in the email stays valid for 60 minutes |
| Email arrival time | Usually within 2 to 5 minutes, check spam if it is slower |
| Number of active links | Requesting a new link invalidates all earlier ones |
| Old password | Stops working the moment you set the new one |
Fix common login problems
Why the login form rejects you
| Problem | Likely cause | How to fix it |
|---|---|---|
| Wrong password message | Typo, extra space or an old password after a reset | Retype it manually, then run the reset procedure if it still fails |
| Account locked | Several failed attempts in a row triggered our protection | Wait 30 minutes or contact support to unlock it sooner |
| Verification pending | KYC documents still under review after a withdrawal request | Sign in remains open, uploads continue in your profile while checks run |
| Access denied by region | You are connecting from a restricted country such as the United States, France or Spain | Sign in will not work from restricted territories, contact support from an allowed country |
| Page loads but nothing happens | Full cache or an outdated browser version | Clear cookies and cache, or update your browser and try again |
How we protect your account
Our side of the deal
Every connection to our site runs through SSL encryption, so your email, password and payment details travel in scrambled form and stay unreadable to anyone intercepting the traffic. Sessions end automatically after a period of inactivity, which means an unattended device does not leave your account open indefinitely.
Withdrawals go only to payment methods verified in your name, and our KYC process checks ID, proof of address and payment method before the first withdrawal. That extra step blocks anyone who somehow gets hold of your password from moving your money to their own account.
Your side of the deal
- Use a password unique to this account, never one you already use for email or shopping
- Sign out on shared or public devices instead of relying on the session timeout
- Keep your recovery email active and accessible, since password resets go there
- Never share your login details, not even with someone claiming to be our staff, as we never ask for your password
Get help restoring access
Reach our team any time
If the fixes above do not restore your access, our support team can look at your account directly and tell you exactly what is blocking the login. Live chat replies within minutes and runs 24 hours a day, 7 days a week, so there is no window in which you are left waiting until morning.
You can also write to [email protected]. Include your registered email address, a short description of the error message you see and the device and browser you are using, as those three details let us resolve most cases in the first reply.
Frequently Asked Questions
Can I stay logged in on my phone?
Yes. Tick Remember Me during login and the mobile browser site keeps your session open on that device. Only do this on a phone nobody else uses, and sign out before lending the device to anyone.
How long does the password reset link stay valid?
The reset link in our email works for 60 minutes. If it expires, request a new one from the Forgot Password form, which also invalidates all earlier links for your safety.
Why is my account locked after several login attempts?
Our protection system locks an account after a run of failed attempts to stop anyone guessing your password. The lock lifts after 30 minutes, or contact our live chat and we will unlock it for you after verifying your identity.
Can I sign in while my documents are still being verified?
Yes. Pending KYC verification never blocks login. You can sign in, play and check the status of your documents in your profile at any time.