AML and Verification at 31bets Casino

This page sets out, in plain English, how we meet our legal duties under licence 8048/JAZ2021-195 issued by the Curaçao authority, what we check, when we check it, and what that means for you as a player.

AML Checks at 31bets Casino

Money laundering is the attempt to make funds from criminal activity look legitimate, often by moving them through gambling accounts. We treat the fight against it as a core duty of our licence, not a box-ticking exercise. Every control on this page exists because our licence conditions and applicable anti-money laundering laws oblige us to apply them, and because a clean platform protects honest players.

Since our launch in 2021, we have operated a risk-based AML programme overseen by a designated Money Laundering Reporting Officer. That programme covers customer due diligence, transaction monitoring, suspicious activity reporting and staff training. We review it annually and tighten it whenever new regulatory guidance applies to us.

How We Verify Your Account

When verification happens

We verify identity at set trigger points rather than interrogating you at every step. Registration asks for your name, date of birth, address and contact details, and we screen those details against sanctions and politically exposed person lists straight away. Full document verification is required before your first withdrawal, and we may re-verify at any point if risk indicators appear, for example a sudden jump in deposit size or a change of payment method.

• At registration: electronic identity and sanctions screening
• Before your first withdrawal: full document checks
• At higher thresholds: enhanced checks on larger transactions
• On risk triggers: re-verification whenever our monitoring flags unusual activity

Documents we ask for

Three categories of document cover our verification duties. Each must be in your name, legible, unexpired and show all four corners of the original document.

• Photo ID: passport, national identity card or driving licence
• Proof of address: a utility bill, bank statement or official letter dated within the last three months
• Proof of payment method: a photo of the card (front and back, middle digits covered) or a screenshot of your e-wallet or crypto wallet showing your name or account number

Our Verification Process Explained

Verification runs through our compliance team in a fixed sequence, so you always know where your request stands. Most checks clear within 24 hours of us receiving documents that meet the standard, and we notify you by email the moment a decision is made. If anything is unclear or a document fails, we tell you exactly what to resend rather than leaving you guessing.

Your documents are protected throughout. Files are uploaded over an encrypted connection, stored on access-controlled servers, and visible only to compliance staff who need them to complete a check. We never share them with third parties for marketing purposes, and we do not display them in your account history.

• Step 1: You receive a verification request in your account and by email
• Step 2: You upload the requested documents through the secure uploader in your profile
• Step 3: Our compliance team reviews each document against your account details
• Step 4: Additional checks run for enhanced cases, such as external database matches
• Step 5: You get a written decision, normally within 24 hours of a complete submission

Why We Ask About Your Funds

Knowing that you are who you say you are is only half of the picture. Anti-money laundering rules also require us to be satisfied that the money you play with comes from a legitimate source. Source of funds means where the money itself originated, for example salary, business income, savings, pension or the sale of an asset, while source of wealth is the broader story of how you built your assets over time.

We ask for this evidence when the numbers stop looking like ordinary recreational play for your profile. A bank statement or payslip covering the relevant period is usually enough, and in some cases we accept a signed declaration alongside supporting documents. These requests are not accusations. They are a legal obligation that applies to every operator in our licence jurisdiction, and answering them is what keeps your withdrawals moving.

• Deposits that are materially larger than your established playing pattern
• Cumulative deposits passing an internal risk threshold set by our compliance policy
• Repeated deposits with little or no actual play, followed by a withdrawal
• Funding from a payment method registered in a different name or country

How We Monitor Transactions

Every deposit and withdrawal on our platform passes through automated monitoring that compares the transaction against your verified profile, your playing history and known risk patterns. Amounts, frequency, funding methods and the gap between deposit and withdrawal all feed into that screening. Where something looks irregular, a compliance analyst reviews it manually before any funds move.

One rule affects every player directly: withdrawals must go back to the same method used to deposit. If you funded your account with a Visa Debit card, your winnings return to that card. If you deposited in Bitcoin, you withdraw in Bitcoin to a wallet you own. This same-method rule prevents funds passing through our platform from one person to another. Our payment limits also feed the monitoring framework.

What Happens If Verification Fails

If documents are missing, expired, edited or do not match your account details, we pause the action they relate to. In practice this means withdrawals are held until the issue is resolved, while deposits and play may continue in minor cases. We always state the reason in writing and give you a clear route to fix it, because in most failed checks the problem is a blurry photo or an address that differs by one line.

Serious cases work differently. If we reasonably suspect fraud, use of a third party's payment method, or money laundering, we suspend the account in full, freeze the balance and report the matter through our Money Laundering Reporting Officer to the competent authority. Suspended funds are either returned to their legitimate source or dealt with as the regulator directs, and we may be legally prevented from telling you a report was made.

Accounts left unverified for an extended period after repeated reminders may be closed under our terms, with any remaining balance returned to a verified payment method in your name.

How We Store Your Documents

Verification records are not deleted once you are approved. Our licence conditions and anti-money laundering law require us to keep identity documents, verification decisions and transaction records for a fixed statutory period after your account closes, so that auditors and the authorities can reconstruct any account history if needed. After that retention period expires, records are destroyed through secure, irreversible deletion.

During the retention window the data sits behind strict access controls, and every access by a staff member is logged. You can request a copy of the personal data we hold about you at any time by contacting [email protected], and our support team is available 24 hours a day, seven days a week.

Frequently Asked Questions

Do I need to send documents before I can deposit?

No. You can register, deposit and play straight away. We carry out electronic identity screening at registration, but full document verification is required before your first withdrawal or if a risk trigger appears.

How long does verification take?

Most complete submissions are reviewed and decided within 24 hours. You receive the outcome by email, and if a document fails we tell you exactly what to resend.

Why must my withdrawal go to the same method as my deposit?

The same-method rule is a core anti-money laundering control. It stops our platform being used to move money between different people or payment channels, and it confirms that winnings return to the person who funded the account.

What counts as proof of source of funds?

Common examples include a payslip, an employment contract, a bank statement covering the relevant period, tax returns, or documents confirming the sale of an asset such as a property or shares.

Will my documents be safe after I upload them?

Yes. Files travel over an encrypted connection, sit on access-controlled servers, and only compliance staff with a business need can view them. Every access is logged, and records are securely destroyed once the statutory retention period ends.