Our Terms and Conditions

Q: How do I self-exclude from the platform?

Contact our live chat or email support@31bets.com and request a fixed-term or permanent self-exclusion. We close your access immediately, stop marketing messages and refuse any attempt to register a new account during the exclusion period. UK players can also register with GAMSTOP.

These Terms and Conditions form a binding agreement between you and 31bets Casino. They set out the rules that apply whenever you access our platform, hold an account with us or place a wager. Please read them carefully before you register, because creating an account means you accept every clause below.

Accepting Our Terms

You accept these Terms and Conditions the moment you complete registration, and they remain in force for as long as your account stays open. If you use our platform without registering, for example to browse game information, the clauses on acceptable conduct and intellectual property still apply to you.

It is your responsibility to re-read this page from time to time, because we may amend it as described in the final section of this document. If any clause is held to be unenforceable, the remaining clauses continue to apply in full. Nothing in these terms reduces your statutory rights as a consumer under the law that protects you in your country of residence.

Registering With 31bets Casino

You may open an account only if you are at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher, and if online gambling is lawful where you live. Accounts are limited to one per person, per household, per payment method and per IP address. Duplicating accounts through amended personal details is a breach of these terms.

Residents of certain jurisdictions, including the United States, the Netherlands, France, Belgium, Spain, Israel, Iran, Iraq, North Korea and Syria, may not register or play. Attempting to bypass this restriction voids any balance held on the account.

Before your first withdrawal we verify your identity, proof of address and payment method as part of our KYC obligations. You must submit accurate, current documents on request, and you authorise us to run verification checks against public and private databases.

Payments, Verification and Withdrawals

Payment rules

You may fund your account with Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Skrill, Neteller, MiFinity, Jeton, Google Pay or supported cryptocurrencies. Withdrawals are processed to Visa Debit, Mastercard Debit, Bank Transfer, Trustly, Skrill, Neteller, MiFinity, Jeton, Bitcoin, Ethereum or Tether, and we aim to complete them within 24 hours of approval. We charge no fees on deposits or withdrawals, although your payment provider may apply its own charges.

Funds must originate from a source held in your own name. Withdrawals are subject to the minimum and maximum limits shown on our payments page, and to completion of the verification described above. We may request additional documents at any withdrawal if our checks flag a discrepancy.

If an account remains inactive for twelve consecutive months, we treat it as dormant. We will notify you before deducting a reasonable administrative fee, and we will never let that fee exceed the balance held on the account.

How We Apply Bonus Rules

Every bonus we offer, from the welcome package to weekly cashback, reload offers, slot tournaments and free spins promotions, is governed by the specific rules published with that offer alongside the general clauses below. Where a promotion states its own terms, those terms take precedence over this section.

Bonus funds must be wagered the number of times stated in the offer before any winnings become withdrawable. Different games contribute at different rates, and some titles are excluded from bonus play entirely; the contribution table is published with each promotion. While a bonus is active, a maximum bet limit applies, and exceeding it can void the bonus and any winnings derived from it.

Bonuses expire after the period stated in the offer. When a bonus expires unused, the bonus funds and any associated winnings are removed from your balance. Promo codes, where required, must be claimed before they lapse and cannot be applied retrospectively.

Conduct We Do Not Permit

Breach and consequences

The following conduct breaches these terms. Where we detect any of it, we may suspend the account, void bets and bonuses, confiscate balances and report the matter to the relevant authorities.

Committing these acts also voids any claim to winnings generated through them, and we may offset losses against any balance before returning remaining funds through the original deposit method.

Fraud or misrepresentation, including false registration details or forged verification documents.
Chargebacks, payment reversals or disputes raised with your bank or payment provider after funds have been wagered.
Multi-accounting: holding or operating more than one account to claim repeat bonuses or evade limits.
Bonus abuse, including low-risk wagering patterns designed to extract bonus funds, and coordinated claims across households.
Collusion with other players or use of stolen payment credentials.
Bots, automated software, macros or any tool that plays or wagers without your direct input.
Use of a VPN, proxy or similar technology to disguise your location and access our platform from a restricted jurisdiction.
Exploitation of any error, malfunction or technical fault in our games or platform.

Set Limits and Self-Exclude

You may set deposit limits, loss limits and session reminders at any time from your account settings or by contacting our support team, and reality checks are available to prompt you during extended play. Limits take effect immediately when you reduce them, and we apply a cooling-off period when you ask to raise or remove them, so the change is never instant.

You may self-exclude for a fixed period or permanently. During self-exclusion we close your access to our platform, cancel marketing communications and, where you ask us to, refuse any attempt to open a new account. GAMSTOP users should also register directly with that scheme, and free confidential support is available from GamCare and BeGambleAware.

Our obligation runs alongside yours. Our support staff are trained to notice signs of harm, and we may contact you, apply a limit or suspend an account when play patterns suggest gambling is no longer under your control. We would rather lose a wager than a player's wellbeing.

Closing Accounts and Raising Disputes

Complaint procedure

You may close your account at any time by contacting support. We will confirm the closure in writing, return any withdrawable balance to your verified payment method and retain your transaction records for the period required by law. We may also close an account ourselves where these terms are breached, where verification fails, or where we believe continued play risks harm to you or others.

If you have a complaint, contact our live chat, available 24 hours a day, or email [email protected] with your account details and a description of the issue. We aim to acknowledge complaints within 48 hours and to resolve them promptly, keeping you informed of progress where a full investigation is needed. If you are not satisfied with our final response, you may escalate the matter to the alternative dispute resolution body we nominate in that response.

Our platform operates under licence number 8048/JAZ2021-195 issued in Curaçao, and these terms are governed by the law applicable to that licence, without prejudice to mandatory consumer protection rules in your country of residence. Nothing in this section prevents you from bringing a claim in the courts of your own jurisdiction where local law grants you that right.

When We Change These Terms

We may update these Terms and Conditions at any time to reflect changes in our services, regulatory requirements or responsible gambling commitments. The revised version is published on this page with a new effective date, and we will notify registered players by email or through an on-platform notice before material changes take effect, giving you reasonable time to review them.

The version in force is the one published at the moment you access our platform. If you continue to use your account after the effective date of a revision, you accept the updated terms in full. If a change does not suit you, you may close your account before that date and withdraw your balance without penalty. This page was last reviewed in 2026.

Frequently Asked Questions

How old do I have to be to open an account?

You must be at least 18 years old, or the minimum legal gambling age in your country of residence if that is higher. We verify your age as part of the KYC checks completed before your first withdrawal.

Can I hold more than one account?

No. Our terms allow one account per person, per household, per payment method and per IP address. Additional accounts are treated as multi-accounting and may be suspended with balances voided.

How do I self-exclude from the platform?

Contact our live chat or email [email protected] and request a fixed-term or permanent self-exclusion. We close your access immediately, stop marketing messages and refuse any attempt to register a new account during the exclusion period. UK players can also register with GAMSTOP.

How long do withdrawals take?

We aim to process approved withdrawals within 24 hours to your verified payment method, with no fees from our side. Your first withdrawal requires completed identity, address and payment method verification.

What happens if I break the bonus rules?

Breaching bonus terms, such as exceeding the maximum bet while a bonus is active or playing excluded games, can void the bonus and any winnings derived from it. Repeated or deliberate misuse is treated as bonus abuse under our prohibited conduct rules.