Contact 31bets Casino Support

Our support desk runs around the clock, every day of the year, from the same team that runs the games floor. Whether your question takes one minute or needs a document attached, here is exactly how to reach us and what happens next.

Reach Our Team Any Hour

We keep two channels open, and both are staffed 24 hours a day, 7 days a week, including bank holidays and weekends. Pick the one that fits your question and we will take it from there.

Live chat is the fastest route. Open it from the speech bubble in the bottom-right corner of any page at 31betscasino.org.uk, on desktop or on your phone, and a real agent joins the conversation. Most chats connect in under two minutes, and simple account questions are often resolved in the same session.

For anything that needs screenshots, documents or a longer explanation, email [email protected]. You will get an automated acknowledgement within minutes and a substantive reply from a human agent, typically within 24 hours and usually much sooner.

What We Can Help With

No question is too small, but here is what lands on our desk most often and what we can do about it on the spot.

• Account and KYC: profile updates, document uploads, verification status for your ID, proof of address and payment method, which we complete before your first withdrawal.
• Deposits and withdrawals: minimums of £30, our 0-24 hour processing window, the £5,000 daily and £20,000 monthly withdrawal caps, and any of the 13 deposit methods from Visa Debit to Tether.
• Bonuses and promotions: the 100% up to £1,000 welcome offer with 100 free spins, its 40x wagering requirement and 7-day validity, weekly cashback up to 20%, reload bonuses and slot tournaments.
• Technical problems: a game that will not load on your iOS or Android browser, a stuck spin, or display issues on our mobile-optimised site.
• VIP club: tier questions, personalised bonuses, higher withdrawal limits and your account manager once you climb the five tiers.
• Responsible gambling: deposit limits, loss limits, session reminders, reality checks and self-exclusion, plus signposting to GamCare, BeGambleAware and GAMSTOP.

Check These Before You Write

Three quick checks before you open a chat can cut your wait to seconds, because half of the tickets we receive are answered by the player's own account page.

First, glance at the FAQ page linked in the site footer. It covers our licensing, wagering rules and payment terms in plain language. Second, open your profile and look at the KYC status badge; if a document shows as pending, it is already in the queue and chasing it will not speed it up. Third, open your transaction history and note the reference number of any payment in question.

When you do contact us, have three things ready: your registered email address, the date and time of the issue, and a screenshot if something looks wrong on screen. Agents can pull your account in seconds with that information.

• Check the FAQ page linked in the site footer first.
• Look at your KYC status in your profile before asking about verification.
• Note the transaction reference from your history before asking about a payment.
• Have your registered email address and a screenshot ready for the agent.

Press, Partnerships and Post

Editorial, affiliate and business enquiries go to a separate desk so they never compete with player tickets. Write to us at the same address, [email protected], with PRESS or PARTNERSHIP in the subject line and your message routes to the commercial team, who reply within two business days.

For formal correspondence by post, our operator 31Bets N.V., licensed in Curaçao under number 8048/JAZ2021-195, accepts mail at its registered office: 31Bets N.V., Heelsumstraat 51, E-Commerce Park, Willemstad, Curaçao. Allow up to three weeks for a written reply, since formal letters are answered physically.

Frequently Asked Questions

Is 31bets Casino support really available 24/7?

Yes. Live chat and email are staffed every hour of every day, including weekends and bank holidays. Chats usually connect in under two minutes and emails are answered within 24 hours.

Is there a phone number I can call?

We do not run a phone line. Live chat is our fastest channel and connects you to a real agent within minutes, and email at [email protected] handles anything that needs documents or screenshots.

Why has my withdrawal not arrived yet?

We process withdrawals within 0-24 hours, but your first withdrawal also requires KYC verification of your ID, proof of address and payment method. Check your profile for the verification status, and check that you have met the £30 minimum and stay within the £5,000 daily cap, before contacting us.

Can I get help with responsible gambling limits?

Yes, and we treat these requests with priority. Ask live chat to set deposit limits, loss limits, session reminders or reality checks, or to begin self-exclusion. We can also point you to GamCare, BeGambleAware and GAMSTOP for independent support.

What details should I include when I contact support?

Send your registered email address, the date and time of the issue, the transaction reference if it involves a payment, and a screenshot if something displayed incorrectly. With those, an agent can usually resolve your ticket in one reply.