Your Privacy at 31bets Casino
This Privacy Policy explains what personal data we collect when you play at 31bets Casino, why we collect it, how long we keep it and what rights you have over it. We update this page whenever our practices change, and the version published here always reflects the current position.
Data We Collect From You
We collect personal data from the moment you register an account, and we keep collecting it for as long as you hold an account with us. The categories below cover everything we process, whether you type it in yourself, our systems generate it, or a payment or verification provider passes it to us.
- Identity data: your full name, date of birth, email address, telephone number and residential address.
- Verification documents: copies of your passport, driving licence or national ID, proof of address (such as a utility bill or bank statement) and payment method verification, required before your first withdrawal.
- Transaction data: deposits, withdrawals, bonuses claimed, wagering history and the payment instruments you use, including crypto wallet addresses.
- Technical data: your IP address, device type, operating system, browser, language settings and the approximate location derived from your IP.
- Gameplay behaviour: the games you open, bets you place, wins, losses, session times and any tournaments you enter.
- Marketing preferences: which channels you consent to hear from us on (email, SMS) and which offers you engage with.
- Communications: records of your contact with our 24/7 live chat and [email protected], including message content where we need it to resolve a query.
How We Use Your Data
We use your data to run the service you signed up for and to meet the legal duties that come with holding a Curaçao licence (number 8048/JAZ2021-195). Every use falls into one of the purposes below.
- Creating and maintaining your account, authenticating your logins and handling your deposits and withdrawals, which are processed with no fees on our side.
- Verifying your identity, age and address under our KYC requirements before your first withdrawal.
- Preventing fraud, money laundering, bonus abuse and multiple-account creation.
- Monitoring play for signs of problem gambling so we can act on our responsible-gambling commitments, including deposit limits, loss limits, reality checks and self-exclusion.
- Sending you marketing about our weekly cashback, reload bonuses, slot tournaments and free spins offers, but only where you have consented.
- Meeting legal and regulatory obligations, including tax reporting, regulator requests and record-keeping duties.
Our Legal Bases for Processing
Contract
We process your identity and transaction data to perform the contract you enter when you register. Without this data we cannot open your account, hold your balance or pay out your winnings, so the processing is necessary for the agreement between us.
Legal obligation
Anti-money-laundering and KYC rules oblige us to verify who you are and to keep records of your transactions for a statutory minimum period. We cannot waive these checks, and refusing to provide verification documents means we cannot process your withdrawals.
Legitimate interest
We rely on legitimate interest to keep our platform safe and fair. Fraud detection, prevention of bonus abuse, security logging, analysis of aggregated gameplay data and improvements to our 3,000-game library all fall under this basis. We weigh our interests against the impact on you, and we only process what the purpose requires.
Consent
Marketing messages and non-essential cookies are processed only with your consent. You give consent through an explicit opt-in, and you can withdraw it at any time by changing your communication settings or contacting support. Withdrawal never affects the lawfulness of messages sent before you withdrew.
How Long We Keep Your Data
We do not keep your data longer than the purpose requires. Where gambling regulation sets a minimum, we follow it, which for transaction and KYC records means a retention period of at least five years after your last transaction or account closure. Marketing data is deleted as soon as you withdraw consent or ask us to erase it.
| Data category | Retention period |
|---|---|
| Identity and account data | For the life of your account, then up to 5 years after closure where regulation requires |
| KYC verification documents | At least 5 years from account closure or last verification |
| Transaction and wagering records | At least 5 years, in line with AML record-keeping rules |
| Technical and device logs | Up to 12 months for security and fraud analysis |
| Marketing preferences and consents | Until you withdraw consent or request erasure |
| Live chat and support records | Up to 24 months after the conversation |
Who We Share Data With
We never sell your personal data. We share it only with partners who need it to deliver a specific service, and each one is bound by contract to process it only on our instructions and to protect it to a standard at least equal to ours.
- Payment processors handling your deposits and withdrawals across Visa Debit, Mastercard Debit, Trustly, Skrill, Neteller, Paysafecard, MiFinity, Jeton and crypto networks.
- KYC and AML verification providers who check your ID documents and screen against sanctions lists.
- Game and platform providers, including Pragmatic Play, NetEnt, Evolution and the other studios in our roster, who receive your player ID and gameplay data so your bets and balances synchronise correctly.
- Regulators and law-enforcement bodies where we are legally compelled to disclose records.
- Analytics providers who help us understand site usage in aggregate, with IP anonymisation where practical.
- Professional advisers such as auditors and lawyers, strictly on a need-to-know basis.
Your Rights Over Your Data
You control your personal data, and exercising any of the rights below costs you nothing. Send your request to [email protected] or via 24/7 live chat, and we will respond within one month, extendable by two further months for complex cases with notice from us.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct data that is inaccurate or incomplete.
- Erasure: ask us to delete your data where no legal retention duty applies.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interest, including profiling.
- Withdraw consent: stop marketing processing at any time, with immediate effect.
- Complain: raise a complaint with your national data protection authority if you believe our processing breaks data protection law.
Verification of requests
Before acting on a request we verify you are the account holder, usually through your registered email or a short security check. This protects your data from being released to the wrong person. If you have self-excluded through GAMSTOP or a similar scheme, your erasure request will still be honoured within the limits of our regulatory retention duties.
Cookies, Tracking and 31bets Casino
Our site uses cookies and similar technologies to keep you logged in, remember your game preferences, measure traffic and, with your consent, support marketing measurement. When you first visit 31bets Casino you see a consent banner where you can accept or reject non-essential cookies, and you can change that choice at any time. Full details of every cookie category, its purpose and its lifespan are set out on our dedicated Cookies Policy page, which forms part of this document.
Security Measures We Apply
We protect your data with encryption in transit (TLS) across the whole platform, encrypted storage for sensitive documents and strict access controls: staff can reach personal data only on a need-to-know basis, with access logged and reviewed. Our systems sit behind firewalls and continuous monitoring that flags unusual account or transaction activity.
If a breach happens
If a personal data breach occurs and it is likely to risk your rights, we will notify the relevant supervisory authority within 72 hours of becoming aware of it. Where the breach carries a high risk to you personally, we will also tell you directly and without undue delay, explaining what happened, what data was affected and what we are doing about it. Questions about this policy or your data go to [email protected], where our team is available around the clock.
Frequently Asked Questions
Do you share my data with third parties?
Only with partners who need it to run the service: payment processors, KYC and AML verification providers, game providers, analytics tools and, where legally required, regulators. We never sell your data, and every partner processes it solely on our instructions.
How long do you keep my ID documents?
KYC verification documents and transaction records are kept for at least five years after account closure or your last transaction, because anti-money-laundering rules require it. After the retention period expires we delete them securely.
Can I stop marketing emails from you?
Yes. Marketing is sent only with your consent, and you can withdraw it at any time through your account settings, the unsubscribe link in any email, or by contacting our support team.
How do I request a copy of my data?
Email [email protected] or use 24/7 live chat and ask for your data access request. We verify your identity and send a copy of the personal data we hold within one month.