Responsible Gaming at 31bets Casino
Gambling should stay a form of entertainment you control, and when that balance slips, we want you to have the tools to steady it immediately. Everything on this page is available to you right now, free of charge, and none of it affects your standing with us.
Our Commitment to Your Wellbeing
We monitor play patterns across our platform to flag behaviour associated with harm, such as sharp increases in deposit frequency, extended night sessions or repeated loss-chasing after big downswings. When our systems detect these patterns, a member of our trained team contacts you discreetly with information about limits and support options, never with judgement.
Reality checks appear on screen at intervals you choose, showing your session length, total wagered and net result for that sitting. Since our launch in 2021 we have refined these prompts based on player feedback, and they now carry a direct shortcut to your limit settings so you can act in one tap rather than navigating through menus.
Our support agents complete responsible-gambling training before they handle a single chat, and they are authorised to apply limits or a cooling-off period on your behalf during any 24/7 contact, with no need for you to justify the request.
Warning Signs We Watch For
Signs in your own play
Honest self-assessment works better than any questionnaire. Read the list below and count how many statements feel familiar. Two or more is a strong signal to tighten your limits or take a break, and there is no shame in either action.
- Chasing losses with larger or more frequent bets to win money back
- Playing for longer than you planned, or past session reminders you set yourself
- Hiding deposits, statements or play time from family and friends
- Borrowing money, including credit cards or loans, to fund gambling
- Gambling to escape stress, low mood or anxiety rather than for fun
- Irritability or restlessness when you try to cut down or stop
- Neglecting work, study, sleep or relationships because of gambling
- Repeated failed attempts to stop or reduce your play on your own
Tools You Can Activate Today
Every tool below lives in the Responsible Gaming tab of your account profile, and each one takes effect immediately. You can tighten any limit instantly; loosening or removing one takes 24 hours so you have time to reconsider.
- Deposit limits: cap the amount you can deposit per day, week or month, applied across all payment methods including crypto.
- Loss limits: set the maximum you are prepared to lose in a period; once reached, wagering stops until the period resets.
- Wagering limits: restrict the total value of bets you can place, useful if speed of play rather than deposits is your concern.
- Session timeouts: force a log-out after a set number of minutes so breaks happen automatically.
- Reality checks: choose on-screen alerts every 15, 30 or 60 minutes showing time played and net spend.
- Cooling-off periods: pause your account from 24 hours up to 30 days with one click, reversible only after the period ends.
- Self-exclusion: block access to your account for 6 months or permanently, our strongest protection, described in full below.
Self-Exclusion, Step by Step
Durations and what happens
You can self-exclude from your account profile or by asking any support agent in live chat or at [email protected]. We support five durations: 24 hours, 7 days, 30 days, 6 months and permanent. A self-exclusion closes your account to log-in, deposits and play for the full period you select.
| Duration | Balance and open bets | Reactivation |
|---|---|---|
| 24 hours to 30 days | Withdrawals stay open; open bets settle normally and winnings are credited | Automatic at the end of the period |
| 6 months | Withdrawals stay open; open bets settle normally and winnings are credited | On request after 6 months, reviewed by our team |
| Permanent | We return your remaining balance to your original deposit method and close the account | Not reversible |
During the exclusion
Marketing emails and SMS stop the moment your exclusion begins. We also remove you from tournament leaderboards and bonus mailers. One important point: self-exclusion at 31bets Casino covers our site only, so if you want platform-wide coverage across UK-licensed operators, register with GAMSTOP, which is free and takes about five minutes online.
If you open a new account with us while excluded, we close it as soon as identification confirms the match, and any deposits are returned. We would rather lose the revenue than undermine your decision.
Keeping Gambling Away From Minors
You must be at least 18 years old to hold an account with us, and we verify this through our KYC process: government-issued photo ID, proof of address and payment method verification are checked before your first withdrawal, and we run date-of-birth checks at registration. Accounts opened with false age information are closed and forfeited.
If children or teenagers can reach your devices, lock gambling sites behind parental control software. Net Nanny and Qustodio both block gambling categories specifically, and both work across Windows, macOS, Android and iOS. Never leave a session logged in on a shared device, and keep your password and payment details private, even at home.
If someone under 18 has used your account without permission, contact [email protected] immediately so we can secure the account and refund any deposits made from a guardian's payment method.
Free, Independent Support Services
Our tools limit access; the organisations below help with the reasons behind problem play. Each one is free, confidential and independent of us, and several operate around the clock.
- National Gambling Helpline, run by GamCare: 0808 8020 133, open 24 hours a day, gamcare.org.uk
- BeGambleAware: free information, self-assessment and a treatment finder at begambleaware.org
- GAMSTOP: free self-exclusion across all UK-licensed gambling sites, gamstop.co.uk
- Gamblers Anonymous UK: peer support meetings nationwide and online, gamblersanonymous.org.uk
Talk to Us About Your Account
Our live chat runs 24/7, and you can start a conversation about limits, exclusion or your play history with the phrase responsible gaming, which routes you to an agent trained for these conversations. Email [email protected] gets a reply within hours, and any request for limits or exclusion is actioned before we ask anything else.
You can also request a full statement of your deposits, wagers and net position for any period, which many players find useful when reviewing their habits honestly or preparing for a support call with one of the services above. Your data stays yours, and we hand it over without delay.
Frequently Asked Questions
Can I lower my deposit limit instantly?
Yes. Tightening any limit, including deposit, loss or wagering caps, takes effect the moment you save it. Only increasing or removing a limit has a 24-hour waiting period.
Will I get my balance back if I self-exclude permanently?
Yes. We return your remaining balance to your original deposit method, settle any open bets first, and then close the account. Permanent exclusions cannot be reversed.
Does self-exclusion at 31bets Casino cover other gambling sites?
No. Our exclusion applies to our site only. Register with GAMSTOP at gamstop.co.uk for free platform-wide exclusion across all UK-licensed operators.
Can someone else ask you to restrict my account?
For data protection reasons we act on requests from the account holder, but a family member can contact us and we will reach out to you directly with support options. Third-party reports of play patterns also feed into our behaviour monitoring.